Customer service is the backbone of all marketing and sales processes in an organization. The most customer-centric you want your organization to be, the greater the need to create positive, predictable customer experiences.
This means managing your historical data better, removing silos, and enabling accuracy, error-free, and speedy processes; which is why progress-oriented businesses have traded in their manual department-centric legacy systems for CRMs that can automate routine processes, eliminate waste, bring cohesiveness to marketing and sales systems and boost customer loyalty. But all Real Estate CRMs are not created equal. Some take ages to implement, others try to be everything to every kind of business.
When it comes to Real Estate, speed is of the essence, which is why delay in possession can spell disaster for a developer’s reputation. There are a few bottlenecks unique to real estate businesses that the ideal CRM can help smoothen out and speed up your processes.
A specialist CRM for Real Estate Developers, eBuildAuto is designed keeping in mind specific pain points faced by real estate businesses. In addition to discrete Pre-Sales, Sales and Post-Sales modules eBuildAuto Real Estate CRM Software comes with built integration to familiar applications like WhatsApp, allowing you to design and implement new marketing initiatives quickly and accurately.
Done in 60 seconds…or less!
Here are ten things eBuildAuto best crm for real estate can do in less than 60 seconds
#1
Capture leads
eBuildAuto is set up to automatically collects and centralize leads from diverse sources, including Social Media channels, websites, emails, chats, and calls, this minimizes the chance of lead-leakages. Further, the system can be set to assign leads as they come to specific team members using pre-defined rules. Notifications are also automated to the team member knows he has a new lead to follow up, and the customer knows their interest has been registered and is being acted upon.
#2
Send emails/WhatsApp/SMS messages
eBuildAuto is designed to enable customization and automation of many workflows. For instance, it can be set up to automatically send a response, via SMS, Email, WhatsApp, or all three to the prospects, team members, and customers, and after a pre-set interval automatically send a follow-up message.
The communications can be acknowledgments of inquiries, progress reports, or payment reminders. Not only do these workflow automation eliminate the manual labor associated with such tasks, but they also do it in real-time, accurately, saving effort and time.
#3
Remind your staff about follow-ups
It’s surprising how many potential sales are lost simply because they weren’t acted upon in time. eBuildAuto ensures this will never happen to you. Pre-set timings for reminders and your staff will automatically be notified about upcoming tasks, so they then plan their day better and their customer interactions rendered more positive.
#4
Despatch accurate documentation of application and sale
Booking application forms are fundamental to the sales process and it’s critical that the purchaser signs off on it as soon as possible. If there are any revisions to be made these too need to be made quickly and the revised document sent to the customer.
eBuildAuto the best crm for real estate developers saves time and effort by allowing you to email the document directly from the CRM itself. Exposure through APIs to applications like Word, SMS, WhatsApp, etc. further enable features like formatting, and immediate notification to the customer.
#5
Generate 100 Demand Letters
Real estate payments are typically made in a stage-wise manner, triggered by fixed milestones in the construction/development process. These payment requests are made via Demand Letters. At any given point in time, a real estate builder might need to make demand calls from multiple customers for varying amounts, depending on the slab, penalties, etc.
Generating all these demand letters manually is time-consuming and prone to errors. eBuildAuto helps you avoid both problems. With its ability to generate up to 100 demand letters in less than a minute, you’re saving time and money.
#6
Generate accurate Sales Agreements
Sales agreements are of critical importance in a real estate deal. They contain all the relevant information about the property, such as property identification details, approvals from government departments, etc. And it includes all the agreed-upon terms between the buyer and seller.
Sales Agreements are legal documents, filed at the registrar’s office. Because of the importance of the document and the diverse details they contain, it is important that the document be totally error-free. Sales agreements are drawn up by professionals like Chartered Accountants (CA) and/or lawyers. If there’s any mistake the document must be redrawn, driving up the cost. eBuildAuto ensures your Sales Agreements are not just error-free, but drawn up speedily.
Integration with Word allows you to use all the familiar formatting features that the application offers, for instance, you can add layout plans, RERA certificates, etc. You can also protect the document by locking it, preventing any possibility of manipulation.
#7
Create customized NOCs
Few, if any, customers choose to self-finance their real estate buys; most prefer bank home loans. And banks each have their own formats for important documentation, like Builder NOC. NOCs that are not in the bank’s specified format are summarily rejected.
eBuildAuto avoids this problem with a large library of the preferred formats of various lenders. Thus making it easier for the customer to apply for a home loan with his preferred lender. The CRM generates the exact NOC needed at the click of a mouse and since the various fields are self-populated using the CRM’s automated features, the NOC you need is available in no time at all.
#8
Generate and email receipts to customers
As we have seen the amounts specified in Demand Letters vary from customer to customer, i.e. according to the project, slab, penalties—if any, etc. Once the amount is collected, the real estate firm has to create and send a corresponding receipt to the customer.
This is a laborious, time-intensive task if undertaken manually, and one that is susceptible to errors. eBuildAuto’s automation and customization features eliminate any chance of error and speed up the process. Not only is this a great timesaver, but it also helps create a favourable impression with your customer.
#9
Run analytics
Customizability is a primary feature of eBuildAuto. The Real Estate CRM allows you to pull in data from multiple sources and run various analytics to glean insights that can strengthen your customer-connect and improve productivity overall. Need to understand which salesperson is performing best, your ideal customer demographic, or which campaign is returning the maximum returns? eBuildAuto allows you to draw intelligence on all these parameters and more, and it does it in under a minute.
#10
Create and send bespoke reports
eBuildAuto allows considerable customization of reports. You can automate the CRM to collect data from a variety of sources, process the data, and collate it into a bespoke report that allows management to make insightful decisions. The real estate crm software is designed to automate this process, ensuring the information delivered is current and relevant to the management’s requirements.
Conclusion
If you’re looking for a fast and powerful CRM to transform your business, you can’t go wrong with eBuildAuto. Built by real estate professionals for the real estate industry, it is not just a great productivity booster, it is also quick off the mark, needing less than a week to install and get down to business. Plus it offers extensive feature extendibility through API integrations.
To understand the full breadth of eBuildAuto’s capabilities, contact us today for a no-commitment demo
Tap on the link to know more about eBuildAuto – https://bit.ly/3I6KxqS
