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Privacy Policy for eBuildAuto

Effective Date: 01/04/2015
Last Updated:  25/10/2025

1. Introduction

Welcome to eBuildAuto, a Real Estate CRM product owned and operated by RichTech IT (“we”, “us”, “our”).
We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you use our website or CRM software, and the choices you have regarding your data.

By using eBuildAuto, you agree to this Privacy Policy and consent to the collection and use of your data in accordance with it.

2. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information (as defined under Indian IT Rules)
Includes but is not limited to:

  • Name, email address, mobile number, and company name
  • Login credentials (username)
  • Address and contact details
  • Payment or billing details for subscriptions
  • Any data voluntarily shared through forms, WhatsApp, SMS, Email integration, or customer support

b) Sensitive Personal Data or Information (SPDI)
This may include financial details or any other data classified as sensitive under Indian law. We collect such data only when necessary and with your consent.

c) Automatically Collected Data

  • IP address, device type, browser type, and operating system
  • Login timestamps, usage analytics, and activity logs within the CRM
  • Cookies and similar technologies to improve site functionality and user experience

3. Purpose of Collection and Use

Your information is collected and used for:

  • Providing and maintaining the CRM service
  • Creating and managing user accounts
  • Handling billing, invoices, and customer support
  • Sending service updates, security alerts, and promotional offers (with consent)
  • Analyzing usage patterns to improve product features and performance
  • Complying with applicable legal and regulatory requirements

We do not sell or rent your personal data to any third party.

4. Disclosure of Information

We may share your information in limited circumstances:

  • With service providers who help us operate the CRM (such as hosting, SMS/WhatsApp, or payment gateways), under confidentiality agreements
  • With authorized channel partners for client support and onboarding
  • For legal reasons, such as to comply with court orders or protect against misuse, fraud, or violation of law
  • In business transfers, such as a merger, acquisition, or sale of assets

All such disclosures will comply with Indian data protection laws.

5. Data Security

We adopt strict security practices as per Rule 8 of the SPDI Rules, 2011, including:

  • Secure SSL/TLS encryption
  • Role-based access control and authentication
  • Regular data backups and monitoring
  • Firewalls and intrusion prevention systems

While we take all reasonable precautions, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking

Our website and software use cookies to store user preferences, session information, and analytics. You can control cookie permissions through your browser settings, though disabling cookies may affect certain features.

8. User Rights (as per Indian IT Rules)

You have the right to:

  • Review the personal information provided
  • Request correction of inaccurate or incomplete data
  • Withdraw consent by writing to us (may impact your ability to use the service)

Requests can be made via email to our Grievance Officer listed below.

9. Grievance Officer (as per Rule 5(9) of SPDI Rules)

If you have any questions, concerns, or grievances regarding this Privacy Policy or data handling, please contact:

Grievance Officer
RichTech IT
Email: support@richtechindia.com
Phone: +91 99210 08886
Address: Sales Office : D8, D Wing, 3rd Floor, Kohinoor Apartments, Wakdewadi,
Pune – 411003.

We will respond to grievances within 30 days as required by Indian law.

10. Changes to This Policy

We may update this Privacy Policy periodically. When changes are made, we will revise the “Last Updated” date. Significant updates will be notified to users via email or software alerts.

11. Contact Us

For any general privacy queries or feedback:
RichTech IT
Email: support@richtechindia.com
Website: https://richtechindia.com

Fell free to contact us.

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